Privacy policy:

We, Novio Portal are an entity based in Dubai  (the "we," "us", and "our") and, appreciate and acknowledge that our customers, visitors and users (“you”, “your” and “yourself”) would be concerned about how we collect, use and share your information (such as your Personal Information (defined below), payment information, and other information as described below) when you use/access our Mobile Application Novio (“Platform”), or other online or offline services including but not limited to the providing of information in relation to the services provided by the salons, spas and skincare clinics (collectively referred to as “Vendor(s)”) listed on our Platform, and allowing users to book appointments online for these services with the Vendor(s)  (collectively referred to as “Services”). This policy shall stipulate the type of information we may collect when you use our Services, and how we collect, use, share, and protect that information (“Privacy Policy”). Your information shall not be used or shared with anyone except as provided in this Privacy Policy. 

This Privacy Policy only applies to the information that is collected through your access and/or usage of our Services. Information that you provide to or are collected by any third party, such as the Vendors or other third party service providers, whilst you use our Services is not covered by this Privacy Policy. We recommend that you refer to the privacy policy of such third party to ensure that your information is being collected and used by them in a safe and secure manner. 

Please further note that this Privacy Policy may be changed or updated occasionally to meet the requirements and standards. Therefore, you are encouraged to frequently visit this Privacy Policy in order to be updated about any changes. Modifications to the Privacy Policy shall be effective on the day they are posted. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

Please read our Privacy Policy carefully before accessing our Platform.  


By accessing and using our Services, and/or providing your Personal Information (as described below at clause 2) you hereby acknowledge that you have read this Policy and that you consent to the following: 

Collection, storage, usage and/or sharing of your Personal Information and other information  in accordance with this Privacy Policy; and 

You are above the age of 21  years or have a parental/ guardian guidance

What is Personal Information?

“Personal Information” is data/information by which you may be personally identified, including but not limited to, name, home address, email address, phone numbers, age, gender, preferences etc.   

What type of information do we usually collect?

We collect the following type of information:

Voluntary information: This is the information provided by you voluntarily through access/usage of our Services, including Personal Information. For example, when you create an account to use our Services, fill up a form, enter a survey, provide reviews, suggestions, comments and feedback, or when you contact our customer service. You may choose to not provide us with this information, however, you may then not be able to access/use certain features of the Services.  

Information about your friends: We provide you with the option of requesting your friends to join our Services. If you exercise the option, we will have your friend’s contact details to process your request. 

Automatic information: This is the information that is sent automatically by your web browser, computer, mobile or tablet. For example, internet protocol (IP) address, login information, browser type and version, date and time of your visit, information about the device you are using, browser plug-in types, information collected through cookies etc.  

Cookies and other technologies: We may use cookies, web beacons, pixel tags, and other technologies to collect and store information regarding your usage of your Services, such as, duration of your visit on our website/ mobile application, pages that are visited, etc. This is to understand your preferences and interests, as it would enable us to enhance your experience of using our Services, allow us to show you advertisements that are relevant, track your usage of our Services, and assist with analytics and other administrative functions. You may be able to disable/block some or all of the cookies through your browser settings. However, please note that disabling/blocking some specific cookies may restrict your usage of our Services.

Information about your location: if you use our Services through your mobile device, we may be able to obtain your precise location through global navigation satellite system receivers, and our Services shall be customized based on your location.  Before we get access to your location, you will be asked for your consent. This function can be disabled through the mobile device settings. 

Information from third parties: if you use our Services through signing into your social media accounts, we shall have access to the information available through the social media account. We would recommend that you consult the privacy policy of the social media provider for more information about how they share information when you choose to use our Services through your social media account. 

Transactional information:  If you make bookings on our Platform, we may collect and store information about you to process your requests and automatically complete forms for future transactions on our Platform. This information includes but is not limited to, your phone number, address, email, billing address, and credit/ debit card information. This information may be shared with the payment gateway providers and/or Vendors to process your booking and/or payment requests. 

How do we use your information?

The information we collect may be used by us for different purposes, including but not limited to:

Understand our customers and users to improve the content and features of our Services;

customize our Services based on your interests and preferences, and enhance and improve your overall online experience;

inform you about promotions, offers, events, and other services which may be of interest to you by email, courier, registered post, phone call or other mode of communication;

contact you for feedback on our Services;

fulfill your booking and payment requests;

billing and collection;

other purposes, such as, data analysis, audits, fraud monitoring and prevention; 

enable us to show you advertisements that are relevant to you;

provide you with customer support;

to comply with the laws and regulations; and 

for any other purpose disclosed to you at the time you provide the information. 

Who do we share your information with? 


Please note that all your financial details and Personal Information shall not be sold, rented or leased to any third parties. Your Personal Information is not shared with any third party, except for effective carrying out of our Services with:

Any of our affiliates, subsidiaries or partners;

Agents, contractors, service providers, and other third parties who support us (e.g.: reservations and bookings at the Vendors and/or processing payments with payment gateway providers) and are contractually bound to keep the information confidential and only use it for the purposes it is provided to them;

To banks and credit-card/payment processing companies;

To competent authorities;  

Where such disclosure is required and/or permitted by the applicable laws, regulations and orders;

where express consent is provided by you for such disclosure;

with other third parties with which we collaborate for marketing and promotional campaigns, contests and offers;

to a buyer or a successor in the event of a merger, acquisition, restructuring, reorganization, dissolution, bankruptcy, or sale/ transfer of our assets;

For any other purpose disclosed at the time you provide the information.

Information shared with the Vendors

When a reservation/booking is made through the usage/access to our Services, the information that is provided to us by you may be shared with the particular Vendor to process the reservation/booking with the particular Vendor. This may include your  Personal Information, as the same may be required by the Vendor to make the reservation/booking. 

Please note that the information that you choose to share when making the reservation/booking to the Vendor can be used by the particular Vendor for other purposes which are beyond our control. 

Payment information 

When using/accessing our Services to make a reservation/booking with the Vendor, you may be required to share your financial details and Personal Information to certain third-party websites, specifically the payment- gateways. By entering and submitting your financial details through the usage of our Services to payments gateways, you consent to sharing your financial details with, as and when required, the payment gateways and where required, the Vendors, third party payment processing companies, and other third party service providers that are required to facilitate the process.  

Your financial details shall include but is not limited to, your full name, card numbers, billing address, account number, expiration date of the cards, and the card's security codes. You hereby accept and agree that if you are below the age of 21 years, you shall not share any financial details unless the credit/debit cardholder is at least 21 years old or above and has authorized you to use his/her financial details. In the event of an unauthorized use of financial information by any of the users, we shall not be liable to refund or compensate for the amount so received, except in accordance with our Refund and Cancellation Policy [insert hyperlink].    

The payment gateway providers and Vendor with which the reservation/booking is being made may store your financial details, such as your email address, your credit/debit card’s first four and/or last four digits, and expiry date, and your Personal Information. 

How we protect your personal information?

We implement appropriate electronic and managerial safeguards to prevent unauthorized access to your information. These safeguards are based on the generally accepted industry standards. 

These include: 

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However, please note that any transmission of data over the internet, whether through a website, or other electronic methods, is not always 100% secure. Therefore, although we aim to keep your information secure, absolute security of the information cannot be guaranteed. 

We shall not be responsible and/or liable for any disclosure of information due to unauthorized third party access, or other reasons beyond our control. It is important that you do not share your account details, such as your username, password and security information, with any one, as it would be assumed that the individual logging in with your account details has the authorization to do so. 

Link to other third-party websites

Our Services may contain links to third-party websites including but not limited to payment gateways, business partners, Vendors or any other authorized persons for providing the Services. If you use/access the websites of these parties, it may result in these third-parties collecting, storing and using your information. 

Furthermore, while we try to implement appropriate electronic and managerial safeguards to prevent unauthorized access to your information, some of the advertisements you may see when using our Services are selected and delivered by third parties, such as, networks, advertising agencies, advertisers and audience segment providers. These third parties may also collect information about you or your online activities, either on our Platform or other websites, through cookies, web beacons, and other such technologies to understand your interests and deliver to you advertisements that are tailored to your interests. 

We do not have access to, or control over, the information these third-parties may collect and therefore, would strongly encourage you to read through their privacy policy before interacting with these third-parties. The information practices of these third parties are not covered by this Privacy Policy.

 Accessing & correcting your personal information

We encourage you to update your Personal Information to ensure the information we maintain about you is accurate and complete. You may request us to delete Personal Information about you which is inaccurate, incomplete, and irrelevant or is being processed in a manner which is not compliance with the applicable laws, subject to our retention rights under the applicable laws.  

Data retention and account termination

You can close your account created on the Platform but we may retain your information for the purposes authorized under this Privacy Policy unless prohibited by the applicable laws.

Contact us

If you have any further questions regarding this Privacy Policy, please contact us on:

By email: